Alarm.com Releases New Upgrades To Partner Services Platform

Apr 15 2015

New dealer tools for Sales, Installation, Customer Relationship Management and Training enhance industry leading Partner Services Platform

Vienna, VA – April 15, 2015 –Alarm.com, the leading technology platform powering the Smart Home, announced today enhancements to its Partner Services Platform to give its Dealer Partners more tools to grow, support and manage their Smart Home Security business.  The industry-leading Partner Services Platform now includes new sales tools, installation apps, customer engagement and upsell programs, and training resources.

Alarm.com's continues to invest in enterprise services to support the end-to-end needs of Smart Home Security Dealers.  The full suite of services includes Sales and Marketing, Lead Generation, Installation Apps, Customer Activation, Customer Support tools, Ongoing Customer Engagement and Upsell.  In addition, Business Insights provides powerful tools and data analysis to help Alarm.com Dealers identify opportunities to build value in their account bases.

Alarm.com's Partner Services adapt to support the specific business needs of any Dealer Partner and can be used as individual tools or as a comprehensive platform.

"Our comprehensive Partner Services Platform keeps our Dealers ahead in the Smart Home Security market," said Jay Kenny, SVP or Marketing at Alarm.com.  "We've created best-in-class services and market tested content to provide an extra edge across every step in the customer lifecycle - from awareness all the way through retention.  As the market for Smart Home Security continues to change quickly, Alarm.com is investing in the tools our Partners need to more effectively secure new accounts and maximize existing ones."

New enhancements include:

Sales and Marketing: Alarm.com released a new Mobile Sales App to help dealers more effectively demonstrate the capability and benefits of Smart Home services. It offers an immersive and engaging demo experience for in-person customer meetings and complements the existing breadth of marketing and sales collateral, website and lead generation support available to Alarm.com Dealers.  The new app will be available for iOS and Android.

Installation Tools:Two years ago, Alarm.com introduced MobileTech the first mobile app designed specifically to help installers with fast, accurate installations of security and home automation devices. New upgrades to MobileTech include a Smart Thermostat installation wizard that configures HVAC settings automatically to reduce errors and return trips.

Customer Engagement: Alarm.com offers Customer Connections, a complete customer relationship management service. Dealer-branded email messaging keeps Alarm.com's Partners deeply connected to their customers and drives engagement and increased account value.  In addition to account welcome and engagement programs, Alarm.com has added new campaigns to support 2G upgrades and to capture upsell opportunities in a Dealer's current install base.

Training: The Alarm.com Academy offers monthly training classes on the full suite of interactive services from Alarm.com. Based on Dealer requests, Alarm.com launched a new regional Sales & Marketing and Technical training program.  Expanded curriculum for the Academy Online offers anytime access to exceptional training resources so Dealers can easily stay up to date on new technology in a quickly changing category.

All of the Partner Services are available to Alarm.com Dealers as part of the ongoing service at no cost. For more information, or to sign up for any of the new services, please contact an Alarm.com Account Executive or visit Titian 2302 in the Venetian at ISC West.

About Alarm.com

Alarm.com is a leading cloud services technology platform for the Internet of Things, powering millions of homes and businesses and integrating tens of millions of connected devices.  Intelligent cloud services process billions of data points every year making homes and businesses safer, smarter and more efficient.  Alarm.com's broad ecosystem of connected devices and award winning technology deliver a unified smart home experience through an intuitive mobile app.  Solutions are sold, installed and serviced exclusively through a network of Professional Service Providers.  For more information, please visit www.alarm.com.

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