SecurityTrax automates customer lifecycle business processes
Tysons VA, August 11, 2016
- Alarm.com (Nasdaq: ALRM), the leading platform for the connected home and business, today announced the integration of new dealer programs, central stations and equipment distributors for SecurityTrax, a cloud-based customer relationship management and enterprise resource planning solution for security dealers.
SecurityTrax automates business processes across the entire customer lifecycle. With a single solution, security dealers can track leads, schedule technicians and manage customer billing and support. Integrations with more than 30 industry-leading partners eliminate redundant data entry and automate account activation processes such as generating credit reports and eContracts, purchasing equipment and sharing customer information with central stations.
"Creating an exceptional experience for the consumer is a key advantage for Alarm.com's service providers in the smart home and business space," said Jeff Hansen, President of SecurityTrax. "With SecurityTrax they can deliver this experience more efficiently and effectively. Today's announcement expands the SecurityTrax offering to support more critical business processes. Over time we can further integrate SecurityTrax into Alarm.com's Partner Services platform and leverage account activity data and status to further automate customer engagement and support processes."
Watch a video of how SecurityTrax seamlessly supports the entire customer lifecycle.
Newly announced integrations supplement an expansive list of industry-leading capabilities and partnerships that include dealer programs, central stations, equipment vendors, credit bureaus, e-contracts, accounting suites, dealer and tele-marketing programs and merchant services.
Dealer Programs and Central Station Integrations
Integrating SecurityTrax with dealer programs and central stations makes it more efficient for service providers to onboard new customers and fund accounts.
A custom integration, built in partnership with Monitronics, makes SecurityTrax a highly efficient tool for onboarding customers through the Monitronics Dealer Portal
. Customer information is entered once into SecurityTrax and then automatically synced with the Monitronics Dealer Portal to administer existing customer checks and activate customer accounts.
Dealers can now easily sync customer data with Affiliated Monitoring
and Security Partners
to dramatically reduce processing time and mistakes. With a click, customer information including emergency contact information, equipment lists, zone names and numbers, as well as specific settings can be pushed onto the Affiliated Monitoring, Dynamark, or Security Partners platforms.
SecurityTrax central station integrations now include:
- Affiliated Monitoring
- Central Security Group
- Legacy Security Services
- Rapid Response
- Security Partners
- United Central Control
The Enhanced Inventory feature from SecurityTrax is now integrated with TechData
, a world leader in security and home automation equipment. SecurityTrax enables dealers to automatically create purchase orders for new equipment while maintaining spending and inventory controls. Easily customizable settings for managing purchasing limits can be tailored to each technician and piece of equipment.
Existing SecurityTrax distribution integrations include:
- eDist Security
SecurityTrax extends Alarm.com's Partner Services platform to provide executives and operations teams anytime, anywhere access to a range of powerful sales and marketing, customer support, business management and training tools and programs.
Alarm.com service providers interested in learning more about SecurityTrax should contact firstname.lastname@example.org
or their Alarm.com Account Executive. Prospective partners should contact email@example.com
for more information.
Alarm.com is the leading platform solution for the connected home and business. Millions of people depend on Alarm.com's technology to monitor and control their property from anywhere. Centered on security and remote monitoring, our platform addresses a wide range of market needs and enables application-based control for a growing variety of Internet of Things (IoT) devices. Our security, video monitoring, intelligent automation and energy management solutions are available through our network of thousands of professional service providers in North America and around the globe. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. For more information, please visit www.alarm.com.