Frequently Asked Questions
Get all of your answers in one place


What is is the leading technology provider of Smart Home Security services. Our award winning technology is used by over 2 million people to help protect what matters most. We are proud of our A+ rating from the Better Business Bureau, and work relentlessly to deliver the best. developed and released the first ever interactive home security solution over a decade ago and our services have completely changed how security systems work today. technology is behind some of the most advanced home security systems available and is sold and serviced by a network for professional Service Providers.

"I found the system powerful and easy to use. I especially liked the way the system's components work together."

"One of the coolest integrations we saw was all the smart home stuff you can control through Just a few taps and you can keep tabs on your house from anywhere."

How do I get a system? Can I buy a system from directly?

No, but we’d be happy to help you find one of our Authorized Dealers who can install an Security System for you! does not sell systems directly. We are focused on building the best, most reliable technology and our services are sold through authorized security professionals who install, monitor and support the system. We have a large network of providers including high quality local experts so you can choose the best service provider for you. Click here to find one in your area.

How are your systems monitored?

Unlike traditional systems that typically only alerted you if the alarm went off, systems monitor the activity across your home’s sensors 24/7, whether your system is armed or not. This means your system can be useful in emergency and non-emergency events.

All the signals from the security system are sent over’s dedicated secure cellular connection for fast and reliable communication. In the event of an emergency, that signal is instantly sent to a Central Monitoring Station, managed by your Security Dealer. There are professional monitoring personnel at the Central Station 24/7 to receive the real-time alarm signals from systems, and dispatch emergency response.

Non-emergency alerts are processed by and sent out based on the rules that you define. For example, you may choose to get an alert when the front door opens between 12-2pm so you know the dog walker showed up.

What does a system cost? is sold as a part of a smart home security system and is included in your security service. Security is typically sold with a low upfront cost and an ongoing monthly service fee similar to a cell phone. A typical system costs one to two hundred dollars up front and $40 - $60 per month, depending on the size of your home and the devices and services you choose to include.

An interactive security system is usually less expensive than your monthly cable subscription or cell phone bill. This approach is much more affordable than investing thousands of dollars up front on equipment that may be out of date in a few years.

We recommend that you talk with Authorized Dealers in your area to discuss your options and find the solution and offer that will work best for you.

What are my installation options?

All systems are professionally configured and monitored. Our network of providers offer a choice of installation options from self-installation to full service professional installation.

If you’re tech-savvy, you may feel comfortable installing a pre-configured system, which includes a DIY kit and professional monitoring. Don’t worry if you’re not, we have Authorized Dealers across the country who offer full professional installation.

The choice is really up to you. You’ll get a great system either way. All of our Authorized Dealers are ready to help you get started and answer any questions you may have. Find Authorized Dealers near you today.

How is different? is engineered to be more reliable than other systems.

Unlike other systems that share a phone or cable line, systems use a dedicated, secure cellular connection to provide reliable and uninterrupted service for your critical security messages. This also means that there is no physical phone or cable line exposed on the outside of your house that could be cut and compromise your system.

Your system will communicate even if the power is out, or the Internet or broadband is down.

If your panel is tampered with or destroyed, still sends a signal to the authorities, thanks to our Crash and Smash Protection.

Proactive safeguards do more to help you stay safe.

If there’s an emergency, we’re one step ahead. If smoke or carbon monoxide is detected, can automatically shut down the heat or AC to stop the circulation of dangerous fumes, and send a signal to emergency personnel.

How? lets you easily set rules so that your home automatically responds in an emergency to help keep you safe. connect your home’s key devices, like carbon monoxide, smoke detectors, and your heating and AC system, wirelessly to the security panel.
Learn more about Safeguards here.

Alerts and notifications work for you 24/7 – even when your system is disarmed.’s Always-On Technology keeps you notified of any activity you care about, whether your system is armed or not. This means you can get text or email notifications when a door or window is opened, if a medicine or liquor cabinet is opened, when someone disarms the system, or even adjusts the thermostat. You can choose to get as many – or as few – alerts as you like.
Learn more about Alerts and Notifications here.

It remembers, even if you forget.

With flexible and easy to set custom rules and alerts, you can get reminders if the garage door hasn’t been closed by 10pm, or if you leave home without arming the system. Create reminders based on time of day, or when the system detects that you’ve left home.

Customizable solutions grow with you over time. offers a whole suite of services to make your home even better. With video monitoring, energy management and home automation, you can upgrade your home to a smart home – at anytime. As you add to your system, seamlessly connects all of your devices so that they work together, and work smarter. You can build a totally connected home today or do it over time. With, you won’t get left behind.
Learn more about Solutions here.

I have an existing security system, can I upgrade it to using existing equipment?

Many existing home security systems can be upgraded to a modern security system with is compatible with systems made by DSC, GE Security, Interlogix, Qolsys and 2GIG. Many older systems can be easily upgraded to a modern security platform. Wireless sensor and communication technology make it very simple to upgrade and there is no need to open walls or run wires.

An authorized dealer can work with you to get the most out of your existing equipment while bringing your system up to date.


I’m an existing customer, how do I download the app?

Whether you use iOS, Andoid or Blackberry, downloading and using the app just takes a few steps. Click here to find and download the appropriate app for your mobile device.

I’m an existing customer, how do I get my username and password for my account?

If you forgot your login information, visit Click here to retrieve it.

If you haven’t received a login name or password, they will be provided by your authorized dealer. If you are unsure of how to reach your dealer, contact us online or call us at 1-800-495-7621 and we’ll be happy to help you!

I’m an existing customer, who do I contact to have my system serviced?

The quickest way to get service for your system is through your authorized dealer. If you are unsure who they are, you can contact us online, call us at 1-800-495-7621 or email and we’ll be happy to help you.


Can I connect my analog cameras to

You can connect up to 32 cameras to and view live video from them at any time on your computer or mobile device! You can also use the connection with the security system and sensors to trigger smart recordings to capture important activity around the house, like kids coming home or packages being delivered.

What kinds of video cameras does offer? works with indoor and outdoor, wired and wireless, and fixed and panning cameras, all of which can send live video and recorded clips right to your phone. has several ways to integrate cameras into the service. The great news is that they all get intelligent clip capture, instant video alerts, anytime mobile access and real-time streaming. offers cameras with wireless connectivity, indoor or outdoor capability, and 720p HD quality recording. Pan/tilt and night vision options are available. Analog cameras can be connected through an video server; so many different cameras will work with the system including cameras you may already have installed. offers a range of indoor and outdoor cameras. Your dealer can help you determine the camera that’s right for you. Learn More Here

I heard that can control Garage Doors? How do I know if it will work with mine?

Virtually any garage door operator can be connected with Through our partnerships with Liftmaster and Linear, we are able to connect any garage door operator to through devices that ensure safe and effective remote operation and meet TKTK standard.

I have Lutron lights and shades in my home. Can I use those with

Yes. Lutron devices supporting RadioRa can be connected to to enable you to turn lights on and off, raise and lower shades, or set up rules to operate them automatically. Even raise the blinds and flash your lights in case of a break-in!

Can I access through my phone?

You can access your system through your smartphone, tablet, smart watch, and more. See all of our apps here.