Alarm.com Privacy Policy for New Zealand
Our Privacy MissionWe are sensitive to the private nature of the information you, our service providers, end-users and prospective end-user customers provide to us. Our Privacy Policy is designed to maximize your ability to protect your personal, private data while at the same time allowing us to provide you with the best interactive security, home automation and video services possible. This Privacy Policy states our privacy practices for your use of (i) this website, and any mobile sites or applications operated by Alarm.com, including the Alarm.com application, (the “User Interfaces”); and (ii) any combination of products and services we provide or which can be purchased or accessed via any User Interface (the “Services”). Please read the Privacy Policy carefully.
Information Collection and UseAlarm.com collects and stores certain information from or about you that can be used to uniquely contact, identify, or locate you (“Personal Information”). When using the User Interfaces, you may provide us with Personal Information including, but not limited to, your name, home or business address, phone number, email address, payment information, location, or zip code. When you use our Services, you may provide us with certain additional information (e.g., unit description, home or business size, home or business system configuration, sensor names, appliances or other devices monitored by Alarm.com, account information, schedule, mode, automation settings, and device settings) in order for us to personalize your Services. Alarm.com may also receive Personal Information that you have provided to our partners, including emergency contact information and user profile information, to enable Alarm.com to provide our Services.Alarm.com may collect information regarding your use of the Alarm.com User Interfaces and Services, including but not limited to: performance of any security or other device monitored by Alarm.com, electrical usage or consumption, heating and cooling information, light or other fixture settings, and usage and alert logs. We receive this type of information from your devices that are monitored or controlled by Alarm.com and your computer or other electronic device through which you may access, browse, download, receive, or otherwise use the Alarm.com User Interfaces or Services (each a “Personal Device”), and we may also receive and collect such information from third parties.
Location-based InformationSome features of our Services, such as location-activated arming reminders, thermostat adjustments, vehicle diagnostics, and other location-based Services (collectively, “GeoServices”), use location information. Before GeoServices information can be used, you must first opt-in to activate these Services. If you enable these features, we will automatically collect and store location information from your Personal Device or vehicle you designate which is capable of producing location data (e.g,. mobile device, GPS device, or vehicle). This location information may include your current location or places you have recently visited. We also may aggregate this information, but this information will only be used for Alarm.com's internal purposes and to provide information requested by you. If you do not wish for us to collect and store this information, do not enable these features.
Video and Audio DataWhen you subscribe to Alarm.com’s video monitoring or video monitoring add-on Services such as the Visual Verification services, use a connected doorbell, camera, image sensor or other connected device or wearable or subscribe to two-way voice, you may enable us, our service providers, or your Central Station, to record, store, view and process video and/or audio recordings from your monitoring equipment. This may include capturing and sending to you portions of this data as part of a notification or analyzing the data to identify motion or other events. We may process information from your monitoring equipment so that we can send you alerts. In addition, if you have the recording features enabled, we will capture, process and store video and audio data recordings from your device and you may be able to access those recordings. Data protection and privacy laws in your country may impose certain responsibilities on you and your use of security cameras, connected doorbells and other devices with recording capabilities. You (not Alarm.com) are responsible for ensuring that you comply with any applicable laws. For example, you may need to display a notice that alerts visitors to your home or business that they may be recorded using security cameras and other devices with recording capabilities. Alarm.com takes no responsibility for your compliance with these laws.
Information SharingAlarm.com will not use or disclose your Personal Information to any other entity except:
- as is necessary to provide the Alarm.com User Interfaces and Services to you;
- disclosure to your service provider (also referred to as your Alarm.com Dealer), the company through which you subscribed to our Services;
- to the central station selected by your service provider to receive alarm signals and coordinate emergency response;
- when you have opted in to share the information;
- when we need to share the information with an entity who works on our behalf to provide the Services (these entities do not have any right to use the Personal Information we provide to them beyond what is necessary to assist us);
- if you are an existing customer, to promote additional Alarm.com supported products and Services to you, either directly or through a third party;
- as is necessary in connection with other business purposes; and
- as it is otherwise necessary to disclose as required or permitted by law.
In addition, we may disclose your information when the information has been converted to a form that cannot be used to identify you. It may also be necessary for us to disclose your Personal Information in case of a merger or combination with, or acquisition of a portion of our business by, another company or entity, in which case Personal Information collected by Alarm.com would be expected to be one of the transferred business assets.
Information ProtectionAlarm.com has security measures in place to protect against the loss, misuse, and alteration of your Personal Information. For example, we protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections. However, no method of data transmission is completely secure.
Right to Access, Correct and Delete Personal InformationYou may view, update, or delete your Personal Information at any time by following the links at www.alarm.com to your profile and address book pages. These changes will be immediately made to our records. If you wish to stop notifications, you may do so through the User Interfaces.Customers of Alarm.com Dealers: Changes to your user profile on the Alarm.com User Interfaces may not affect the records of your Alarm.com Dealer. You should contact your Alarm.com Dealer directly to make changes to its records.
Cookies and Web BeaconsWe employ “cookie” technology and “web beacons” to help you move faster through the User Interfaces, to help improve the functionality of the User Interfaces, to collect information for advertising of our Services and to optimize your us of our User Interfaces. A cookie is a string of information sent by a User Interface and stored on your hard drive or temporarily in your Personal Device’s memory. A “web beacon” is an electronic image placed in the code of a web page. Our third party service providers may employ cookies and web beacons to tailor Alarm.com's advertising to your interests, monitor the traffic patterns of users from one Alarm.com page to another or to improve site performance. We also use cookies to identify you on future visits to our site and to other sites. When you access the Alarm.com User Interfaces, we place a cookie on your computer. This allows the User Interfaces to recognize you as you navigate through the User Interfaces. At your discretion, Alarm.com may store and access cookies on your Personal Device to allow you to bypass the process of re-entering certain information each time you access the Alarm.com website. You can also delete cookies from your website browser at any time.We may collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. We may also permit third parties to place or modify cookies on your Personal Device on our behalf. The third parties can use these “tracking cookies” (also known as “third party cookies”) to determine if you have visited certain pages on our site or other sites and may use tracking cookies to present targeted advertisements to you as you visit other sites. These tracking cookies do not contain personal information (though they do identify the Personal Device that you use to visit the site) and you can configure your browser to reject tracking cookies.If you access our Services or the User Interfaces through your Personal Device, we may automatically collect certain information about your Personal Device that could include usage information and statistics, an IP address, Personal Device type and model, browser type, Personal Device ID, domain names, access times, referring website addresses, Personal Device settings and history, and other information collected about your access of the User Interfaces or receipt of communications or notification from Alarm.com.
Third Party WebsitesFor your convenience, some hyperlinks may be posted on the Alarm.com website that link to other websites not under Alarm.com’s control. Alarm.com is not responsible for, and this Privacy Policy does not apply to, the privacy practices of those sites or of any companies that Alarm.com does not own or control. Alarm.com does not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages. Alarm.com encourages you to seek out and read the privacy policy of each website that you visit. In addition, should you happen to initiate a transaction on a website linked to the Alarm.com website, even if you reached that site through the Alarm.com User Interfaces, the information that you submit to complete that transaction becomes subject to the privacy practices of the operator of that linked website. You should read that website's privacy policies to understand how Personal Information that is collected about you is used and protected.
Utilizing our User Interfaces from Outside of the United StatesIf you are utilizing our User Interfaces from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our Services, you understand and consent to the transfer of your information to our facilities in the United States and sharing your information with the third parties described in this Privacy Policy.
Privacy Policy ChangesWe may change this Policy from time to time. Any changes to this Policy will be posted on our User Interfaces and will apply to all personal information that we hold about you. If the changes are material, we may also take additional steps to bring the changes to your attention, as required by applicable laws. The most recent version of this Privacy Policy is reflected by the version date located below.
For our New Zealand customers onlyIn addition to the information above, the following applies to our New Zealand customers only.We are subject to the operation of the
Privacy Act 2020 (
"Privacy Act") and other privacy laws and regulations. The Privacy Act sets out 13 Information Privacy Principles (
IPPs) which regulate how we can collect, use, disclose and store your personal information and how we transfer it outside New Zealand. The IPPs also requires us to allow you to have access to your information in various circumstances. This policy explains how we handle personal information relating to individuals, whether or not they are customers, so as to ensure we meet our obligations under the Privacy Act.In this section, the expression "personal information" means information about an identifiable individual.By electing to acquire our Services, you will be deemed to consent to us using your personal information in a manner consistent with this privacy policy and our other terms, conditions and policies (as updated or amended from time to time), including monitoring your use of our website.
Unsolicited Electronic MessagesWe will not use or disclose personal information for the purposes of sending commercial electronic messages to you unless you have consented to receive these kinds of messages from us.In every instance, we will ensure that any commercial message we send you incorporates an option for you to elect not to receive further communications of this type.Please note also that even if you have requested not to receive further commercial electronic messages, we may nevertheless continue to provide you with information about changes to our terms and conditions for the supply of goods or Services and other factual information. These types of messages are not regarded as "commercial electronic messages" under the Unsolicited Electronic Messages Act 2007
Offshoring of dataPersonal data may be sent outside of New Zealand to our service providers, partners or related bodies corporate, in accordance with the Privacy Act, some of which may be located in the United States of America. You should note that United States jurisdictions may not offer the same level of statutory privacy protection for personal information as New Zealand does. However, we will only disclose personal information to agencies outside New Zealand (including in the United States) in compliance with applicable laws, including the Privacy Act (see further detail below).In addition, it is possible that we, or our subcontractors, will utilise cloud technology in connection with the storage of personal information, and it is possible that this may result in storage of data outside New Zealand. To the extent required by law, we will take reasonable steps to ensure that any personal information about you that is held outside of New Zealand is held securely and is protected to a standard comparable to the standard of protection that is required in New Zealand.
Access, correction and further informationWe will take such steps as are reasonable to ensure that the personal information which we collect remains accurate, up to date and complete, and is not collected in a way that is unfair or intrusive, with regard to the nature of the Services provided.We will provide you with access to your personal information held by us unless we are permitted or required by the Privacy Act to refuse to provide you with such access. Please contact us via the details below if you:(a) wish to have access to the personal information which we hold about you;(b) consider that the personal information which we hold about you is not accurate, complete or up to date; or(c) require further information on our personal information handling practices.There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in actually providing you with access. If you consider that the information which we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps, consistent with our obligations under the Privacy Act, to correct that information if you so request. We will respond to all requests for access and/or correction within a reasonable time.
ComplaintsIf you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should advise us via the below contact details.If you remain unsatisfied with the way in which we have handled a privacy issue, we suggest you approach an independent advisor or contact the Office of the Privacy Commissioner or an Ombudsman for guidance on alternative courses of action which may be available. We will provide our full cooperation in the event that you elect to pursue this course of action.
Contact InformationIf you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us at:privacy@alarm.com orAlarm.com Incorporated – Privacy8281 Greensboro Drive, Suite #100Tysons, VA 22102USALast updated: July 21, 2021